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Change email spam settings

 December 24, 2018     0 Comments

For assistance with logging into your Control Panel via your 'My Account' area, please go here.

In this tutorial, we will discuss how to configure the email spam settings of MailScanner application. MailScanner scans all incoming email arriving on your email servers to prevent spam, viruses and malicious attachments from reaching your email inbox.

To change email spam settings in cPanel, please

  1. Log into your Control Panel (cPanel).
  2. In the Control Panel dashboard, under 'Email' section, click on 'MailScanner'.
  3. In the next page, on the very top of the page, you would see 5 points as the settings legend for the numbers on the last row of the 'Current Settings' table:
    1. [1] Enable scanning of emails for spam - this relates to 'Spam Scanning' setting column
    2. [2] Action to perform on email likely to be spam but may contain false-positives - this relates to 'Low Scoring Spam' setting column
    3. [3] Action to perform on email almost definitely spam - this relates to 'High Scoring Spam' setting column
    4. [4] Enable scanning of emails for viruses - this relates to 'Virus Scanning' setting column
    5. [5] Deliver virus infected email that has been cleaned - this relates to 'Deliver Cleaned Emails' setting column
  4. The 'Current Settings' table shows the current email spam settings for the domains you control.
  5. To change the current email spam settings for your domains, you may choose to change all domain settings or change individual domain settings.

CHANGE ALL DOMAIN SETTINGS

  1. If you want to modify the email spam settings for all domains in one go, scroll down to 'Change All Domain Settings' table.
  2. Start off on 'Spam Scanning' setting. Select from the dropdown menu whether or not to allow scanning of emails for spam. You can refer on the [1] settings legend that was mentioned earlier.
  3. Next under 'Virus Scanning, select from the dropdown menu whether or not to allow scanning of emails for viruses. Refer to [4] of settings legend.
  4. Under 'Deliver Cleaned Emails', select from the dropdown menu whether or not to allow delivery of emails after viruses were removed. Refer to [5] of settings legend.
  5. On 'Low Scoring Spam' setting, choose from the dropdown menu the action to execute when an email is tagged as low scoring email spam or likely to be spam but can be a false-positive. Refer to [2] of settings legend. Options include:
    1. Deliver - receive the incoming email to your inbox
    2. Delete - the incoming email is automatically deleted from your inbox
    3. Forward to a [email protected] - this sends the email to a spam email address which you need to create after saving changes in the email settings. (ie. [email protected]). You may want to check out the tutorial on how to create an email account in here.
  6. Lastly on 'High Scoring Spam' setting, like in the 'Low Scoring Spam' setting, select from the options in the dropdown menu on how to handle emails that are tagged as high scoring spam or most likely to be  email spam. Refer to [3] of settings legend.
  7. Once done, click ' Change' button to save changes.
  8. In the next page, the new settings you applied for all the domains will be displayed in a table.
  9. Click 'Back to MailScanner Configuration' button if you need to modify more settings.

CHANGE INDIVIDUAL DOMAIN SETTINGS

  1. To modify email spam settings per domain, scroll down to 'Change Individual Domain Settings' table.
  2. Locate the row of the desired domain and modify the settings similar to 'Change All Domain Settings' table: 'Spam Scanning', 'Virus Scanning', 'Deliver Cleaned Emails', 'Low Scoring Spam', and 'High Scoring Spam'.
  3. Once done, click ' Change' button to save changes.
  4. In the next page, the new settings you applied for the domain will be displayed in a table.
  5. Click 'Back to MailScanner Configuration' button if you need to modify more settings.

EMAIL BLACK / WHITELIST SETTINGS

  1. To configure your email blacklist / whitelist, click the 'Email Black/Whitelist settings' button just below the settings legend.
  2. In the next page, you will see two text boxes:
    1. Spam Whitelist - type in the left text box the email address(es) which you want to always receive email from. Allowed Format: *@domain.com or [email protected] or IP address, only one entry per line. Up to 200 entries are allowed.
    2. Spam Backlist - type in the right text box the email address(es) which will always be flagged as high scoring spam. Allowed Format: *@domain.com or [email protected] or IP address, only one entry per line. Up to 30 entries are allowed.
  3. Click 'Change' button to save.
  4. Click 'Back to MailScanner Configuration' button if you need to modify more settings.

OTHER SETTINGS

  1. To change spam score detection settings or add additional email address to list for forwarding spam, click 'Other settings' button just below the settings legend.
  2. In the next page, you can configure the spam scoring system and how to rate emails based on their spam score. Although, it is recommended to keep the default settings. 
  3. You can change these three settings:
    1. Low scoring spam setting - set the spam score that will result in an email being marked as Low Scoring Spam. The default setting is 5. Keep in mind that the low spam score must be lower than the high spam score.
    2. High scoring spam setting - set the spam score that will result in an email being marked as High Scoring Spam. The default setting is 15. Keep in mind that the high spam score must be higher than the low spam score.
    3. Additional email address to list for forwarding spam - enter another email address to forward emails that have been marked as spam. Once an email address is provided here, the email will be delivered to this address instead of the original recipient email address.
  4. Click 'Change' button to save.

Congratulations! You have successfully changed email spam settings in cPanel.

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