Domain Registration

What is a domain name?

A domain name (e.g. swishonline.com.au) signifies your own unique address on the Internet. It is how your customers will remember you and find you among the millions of other web sites on the Internet.

The domain name that you choose to have is important because not only does it need to be something simple so that potential customers can find you easily, it also forms the basis of your email addresses.

For example, swishonline.com.au is a domain name, and support@swishonline.com.au is our support email address.

Registering a domain name is simple with Swish Online, and only costs $33 + GST per year for any Global or Australian Domain Name.

If you have registered a domain name with a competitor, you can easily transfer this domain over to Swish Online. Transferring is free, and you will therefore only pay our low renewal prices in the future.

You can register a domain name through Swish Online here.


How many domains can I register?

As many as you like – there is no limit.


What if the name I want isn’t available?

Don’t be put off. There are lots to choose from. If you want an global name, try using “.net”, “.org” or “.biz” instead of “.com”. In Australia there are many alternatives to choose from -“.net.au”, “.org.au” and “.id.au”.

If you still can’t find the name you want, email our support team and we’ll be happy to suggest some for you.


Who owns my domain name ?

Domain names are purchased as a licence. As you hold the domain name licence you can do what you want with it. For example, you can use it to point to a web site or use it as an email address.

When the licence is due for renewal, you will have to pay a renewal fee. If you do not renew the licence, then it will become available for any eligible applicant to register on a first come first served basis.


Can I register a brand name?

If it is your brand-name then yes. However, it is your responsibility to make sure that you do not infringe on the rights of any other company or individual. If you register a brand-name or company name which belongs to another company as a domain name, we reserve the right to cancel the registration. Furthermore, you will be liable for any costs incurred as a result of the registration.

How long does my domain name take to register ?

Please allow up to 24 hours for all global domains (ie. com, .net etc) and Australian Domain Names (ie. .com.au, .net.au etc).


I don’t have a web site, can I still register a domain ?

Yes, you can register a domain name even if you don’t have a website.

If you are looking for a company to host your web site, swishonline can offer you affordable web hosting / e-mail facilities.


How many characters can my domain name have ?

Your domain name can have up to 63 characters, not including the extension (.com.au or .org.au are examples of extensions).


What characters can be used in domain names ?

Domain names can have up to 63 characters. This means that the domain name you choose can-have-up-to-63-characters.com.au – You will sometimes find references to 67 character domain names, this includes the dot and the letters c-o-m as an additional 4 characters. One of the advantages of longer domain names is that you can register phrases such as what-is-the-matrix.com or puff-the-magicdragon.com.au

The valid characters for use in all domain name are:

  • any of the letters a to z example abcdefg.com.au
  • any numbers 0 to 9 example 911.com.au
  • you may also use a hyphen (-) example place-hyphens-here.com.au
  • the domain can be a combination of numbers, letters and hyphens
  • the domain can begin and end in a number example 9to5.com.au
  • the domain name cannot begin or end with a hyphen
  • the domain name must be a minimum of 2 characters long

Domain Renewals

How do I renew my domain name?

You will receive an email to the address with which you signed up with before your domain expires. It is important to settle your account before expiration, otherwise your web and email facilities may cease to function.

What happens if I don’t renew before the expiry date?

If a domain name licence is not renewed, on the expiry date it will be undelegated. This means that your email and website will no longer be found.

For .au domain names, you will have 30 days to renew your domain name as usual. When you renew it, your email and website will be available once more as the domain name’s delegation is restored. At the end of this 30-day period, you will not be able to renew your domain name(it will need to be re-registered).

Domain Transfer

What does “Transferring a Domain” actually do?

Transferring a domain from a competitor to Swish Online simply means that the management of the domain changes from a previous company to us. This means that you renew your domain through us.

How much does it cost to transfer a domain ?

The transferring of a domain is FREE. It however depends on what type of domain you are transferring as to whether you will need to renew the domain at the time of transfer.

For Australian domains, you do not have to renew the domain at the time of transfer unless it is within 90 days of domain expiry.

For Global domains (ie. .com , .net, .org) you have to renew the domain at the time of transfer.
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How do I transfer my domain name ?

To transfer a domain to us, just give us a call on 08 9467 2935 or send us an email at support@swishonline.com.au , and we will arrange with you.

How long does a transfer take ?

The transfer process usually takes 2 – 3 days at the registry.